As highlighted under “About these terms”, your booking is also subject to the relevant Supplier’s (in this case the airline’s) terms and conditions. These can generally be found on the airline’s own website. If there are any inconsistencies between these terms and the airline’s terms and conditions, for e.g. where you have selected a cheaper flight ticket that cannot be changed or refunded, these terms will apply. If you have any questions on the terms and conditions that apply to your flight ticket (for e.g. on the change/cancellation/baggage allowance rules), you can contact us directly (using the details in section 1 of these terms) as part of our customer support services.

BOOKING PROCESS

Once payment is confirmed, you will receive a “Flight Payment Successful” email from us. You agree to check the details in the email and to inform us immediately if any of the details are incorrect. We shall use reasonable endeavors to issue your flight ticket within the time frame we notified you of during your booking process, and as set out in the “Flight Payment Successful” email. If your flight ticket is not issued within this time frame, please contact us using the details in section 1 of these terms. When your flight ticket is issued, you will receive a “Flight Booking Confirmed” email from us, which will also include your travel itinerary and an e-receipt. When you have selected a cheaper flight ticket, it might take a little longer for your flight ticket to be issued. This will be communicated to you during your booking process, and will be shown on the product details page. Also, when you book a flight ticket within the 3 days before the flight is scheduled to depart, your ticket will be issued within 72 hours before departure, and we will also highlight this to you during your booking process.

Your flight ticket will be in the form of an e-ticket, which you can use for check-in. We will assign a reference number to your booking and tell you what it is in your “Flight Payment Successful” email. It will help us if you can tell us the Trip.com booking number whenever you contact us about your booking. When your flight ticket is issued, we will also provide you with the airline’s booking reference (or similar) in the “Flight Booking Confirmed” email. If your “Flight Booking Confirmed” email does not contain this information, please contact us using the details in section 1 of these terms.    

CHANGING OR CANCELLING YOUR BOOKING

We will have provided you with information on your rights to change or cancel your flight ticket (and any associated fees) during your booking process; you may have selected a cheaper flight ticket that cannot be changed or refunded. This information forms part of these terms and should be read carefully before finalizing your booking. You can also find this this information via a link in your “Flight Booking Confirmed” email or by logging in to your account on our Website and viewing your booking details. If you are unsure whether your flight ticket permits changes and/or refunds for cancellation, please contact us using the details in section 1 of these terms. Where your flight ticket permits changes and/or refunds for cancellation, you can request this in the booking details section when you log in to your account on our Website or by contacting us using the details in section 1 of these terms. If you do not have an account, you can view your booking details and (where permitted) make a request to change or get a refund for your flight ticket on our Website using the email address you booked with. When your flight ticket permits changes, the flights that you can change to may be limited by the airline or the third party flight ticket provider, and so all of the options on our Website may not be available to you. We will provide you with information on the available options when we receive your request to change your flight ticket. If your flight ticket is changed or cancelled by the relevant airline, generally that airline’s terms and conditions will apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support services.

IMPORTANT FLIGHT INFORMATION

Where possible we will provide you with information on:

• check-in and boarding times;
• seat selection;
• baggage allowances and restrictions; and
• whether it is possible to book infant/child tickets online, applicable to your flight ticket during your booking process, however you should always check the relevant airline’s website for details.

For information on:

• suitability of passengers for flying (for e.g., elderly, pregnant or infant passengers);
• rules on passengers carrying lithium batteries, dangerous goods and liquids; and
• applications for special meals and/or services before your journey, you should check the relevant airline’s website for details, as different airlines may have different policies or rules.

If you would like to order special meals and/or services via us, please contact us using the details in section 1 of these terms. You can also contact us if you have any questions on how to book infant/child tickets.

It is your responsibly to ensure that you allow sufficient time for check-in, passport control and security checks after you arrive at the relevant airport terminal. You should prepare the required travel documents for your trip (such as your passport/national ID card and visas) before travelling.

Please be aware that your flight tickets must be used in the sequence set out in your travel itinerary, otherwise the relevant airline may not allow you to check-in or board the plane. For e.g., if you do not use your outbound flight ticket, the airline may not allow you to use your return flight ticket. You should check the relevant airline’s website for details, as different airlines may have different policies or rules.  

SELF-TRANSFER PACKAGE

If your flight ticket includes our “Self-transfer Package”, the terms and conditions set out in our Self-transfer Guarantee , also apply to your flight ticket. By booking a flight ticket that includes our “Self-transfer Package”, you agree to comply with those terms and conditions. It is important that you read them carefully as they tell you what the guarantee covers and what you need to do to benefit from the guarantee.   Before booking a flight ticket that includes our “Self-transfer Package”, you must ensure that you are comfortable that the time provided to transfer/make your connecting flight is sufficient for your individual needs.   If you are unsure whether your flight ticket includes our “Self-transfer Package”, please contact us using the details in section 1 of these terms.